K2C SOLUTIONS LIMITED

PRIVACY AND COOKIES POLICY

1. COOKIES, PRIVACY AND CONTACT FORM

K2C Solutions Limited has the utmost respect for customers and website visitors. Personal information provided through our website, www.k2c.com, is processed in accordance with applicable data protection legislation, including the UK Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).

Visitors and customers may use our website to obtain information about K2C Solutions Limited, our software solutions, products and professional services, and to submit enquiries through our online Contact form.

The personal information entered by visitors through the Contact form is required solely to identify the sender, understand the nature of the enquiry and enable K2C Solutions Limited to respond appropriately.

Personal information collected

When submitting an enquiry through our Contact form, visitors may provide the following information:

• First name and last name.
• Business email address.
• Company or organisation.
• Job title or professional role.
• Country.
• Telephone number, when provided.
• Type of enquiry, subject and message.

This information is transmitted to K2C Solutions Limited by email. It is not stored in a website database, and submitting the Contact form does not create a user account.

K2C Solutions Limited uses the personal information provided by website visitors exclusively to:

• Identify the person submitting an enquiry.
• Process and respond to requests for information about our products, software solutions or professional services.
• Arrange demonstrations, discovery sessions or other meetings when requested.
• Communicate with the sender regarding the subject of the original enquiry.

We respect the confidentiality of personal information submitted through our website.

We do not sell personal information or disclose it to third parties for their independent marketing purposes.

Personal information may be processed by service providers supporting our website and email communications, where necessary for providing these services, or disclosed where required by applicable law.

Submitting an enquiry does not automatically subscribe the sender to marketing communications or mailing lists.

Storage and retention of personal information

Information submitted through our Contact form is delivered to K2C Solutions Limited through our corporate email system.

Although this information is not stored in a website database, correspondence may be retained within our corporate email system for the purpose of managing enquiries, maintaining relevant business communications and providing appropriate follow-up.

Personal information is retained only for as long as reasonably necessary for these purposes, taking into account any applicable legal or business recordkeeping obligations.

We take appropriate technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration or loss.

Where email or other service providers process personal information on our behalf, such processing is subject to applicable data protection requirements.

Your personal information and rights

You may contact K2C Solutions Limited at any time to request access to your personal information, correction of inaccurate information or deletion of information that is no longer required, subject to applicable legal requirements.

You may also exercise other rights available under applicable data protection legislation, including the right to object to certain processing activities or request restrictions on processing.

Requests concerning personal information can be submitted through our website Contact form or by writing to:

K2C Solutions Limited is responsible for determining how personal information submitted through its website is processed.

Where we process personal information to respond to business enquiries, the processing is generally based on our legitimate interests in responding to communications and managing business relationships, or on taking steps requested by the individual before entering into a contract, where applicable.

If you have concerns about how we process your personal information, you may contact us using the details above. You also have the right to raise a complaint with the UK Information Commissioner's Office (ICO).

2. COOKIES AND WEBSITE ANALYTICS

Our website may use cookies and similar technologies to support website functionality, maintain security and understand how visitors use our website.

Some technologies are necessary for the proper operation and security of the website.

We also use Google Analytics 4 to collect information about visitors' online activity, including, for example:

• The pages visited.
• The links selected.
• The general geographical origin of visitors.
• The number of visitors to our website.
• How visitors navigate between different pages.

This information is used for statistical and reporting purposes and to help us improve the content, functionality and usability of our website.

Google Analytics may use cookies and other technologies to collect information concerning website visits. Such information may be processed by Google, including on servers located outside the United Kingdom.

For additional information about how Google processes information collected through Google Analytics, please consult Google's privacy documentation.

Your choice regarding analytics cookies

Google Analytics is an optional feature of our website.

When visiting our website, you may choose whether to allow analytics through the cookie-consent controls.

Analytics tracking is not activated unless you accept optional analytics cookies.

You may reject optional analytics cookies and continue using our website.

You may accept or reject optional analytics cookies using the consent controls presented on our website. You may also manage or delete cookies through your browser settings.

In addition, you may configure your browser to restrict or delete cookies. You may also use the Google Analytics Opt-out Browser Add-on to prevent Google Analytics from collecting information about your visits.

Disabling optional analytics cookies does not prevent visitors from accessing our website or submitting enquiries through the Contact form.

K2C Solutions Limited
Privacy and Cookies Policy